Customers who are Registered Disabled can receive a free Carer's ticket for Welwyn Garden City Cinema, RollerCity, Soft Play City or Live Theatre events. The Box Office will issue a CWE Registered Disabled card to customers who provide appropriate documentation proving their eligibility and the name of their carer.
The card is valid for one year and is renewable.
For the purposes of this transaction, eligibility for Registered Disabled status applies to customers with:
Each Registered Disabled customer is allowed only ONE free ticket for the person accompanying them to the event. The Registered Disabled person must purchase a full price ticket for themselves to obtain the free carer ticket.
However a corresponding number of free care tickets (per child) will be issued to patrons who present more than one HAND card for each child.
The free carer ticket is provided on the assumption that the person who accompanies the purchaser is able to provide them with appropriate assistance. For example, this might include:
Tickets for the carer must be processed in the same transaction as the ticket for the accompanied person and be for the same event.
Customers who use a wheelchair do not need to provide proof of Registered Disabled status or a Registered Disabled card. A complimentary ticket will be automatically issued to wheelchair user with a companion. All wheelchair tickets purchases are processed through the Box Office and not online.
Where it is suspected that tickets are being obtained inappropriately, fraudulently or in breach of these terms and conditions, the management of CW Entertainment reserves the right to refuse the free ticket pending further investigation. The management of C W Entertainment also reserves the right to review or update the eligibility criteria for this offer at any time.
If eligible this is what you need to do:
What happens next?Once we have confirmed your eligibility, a new Registered Carer Card will be issued with an expiry date printed on the reverse. You will need to reapply by the expiry date and if valid, a renewal card will then be issued.