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Contact Us

CW Entertainment Opening Times 

Soft Play City is open every day from 9.30am and the rest of the building including the Box Office from 10.00am.

Our Box Office and telephone lines are open:


10.00am - 2.45pm


10.00am - 2.45pm


10.00am - 6.30pm


10.00am - 8.45pm


10.00am - 8.45pm


10.00am - 8.45pm
Closed between 2.00pm - 2.30pm


10.00am - 6.30pm
Closed between 2.00pm - 2.30pm

When our Box Office is busy, please go to either upstairs or downstairs Humphrey's or any other till point to buy tickets for that day.

Telephone number: 0300 3039 620

Email: cwentertainment@welhat.gov.uk

Buying Tickets

Advance ticket sales

We suggest you buy online - it is by far the quickest and best way. It's also cheaper than calling, as we charge a £1.50 telephone booking fee. 

You can buy almost everything online including Soft Play City and RollerCity Parties along with our fitness and art classes. 

We sell tickets for Welwyn Garden City Cinema, RollerCity, Soft Play City and the Hawthorne Theatre.

Tickets for an event on the day

Rather than queuing at the Box Office, if you are "walking in" it's far quicker to go to any of our tills at upstairs or downstairs Humphrey's and buy your tickets with your drinks. Your Zebra Discount Card can be used at any till point.

Tickets purchased online (this means there is no need to go to the box office)

If you have a smart phone, just show the eticket confirmation email or receipt (with the seat numbers) that came with your booking, rather than you having to print the tickets out. 

When you arrive please go straight to the event and your electronicticket will be checked there. 

eTicket collection

If you prefer you can print your tickets at our ticket collection point just opposite the Box Office - we hope you won't need to though, we all love trees here in Welwyn Garden City. 

There can be a long wait on our telephone lines if you are calling (especially at weekends).  All the information you need is online and the Box Office team use the same website to answer any questions you may have.    

Room and Venue hire 

To hire Hawthorne Theatre at CW Entertainment or Vineyard Barn and Hazel Grove communuty centres.

Tel: 01707 357116   Email: cwentertainment@welhat.gov.uk

The CWE Team

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